Consumer Data Privacy Policy

Dennis Tan Creative
Last updated: 14 August 2026

Dennis Tan Creative (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making an enquiry, booking our services, purchasing products or making an online payment.

This policy explains how we collect, use, store and disclose your personal information.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing or delivery address
  • Wedding, event or photography session details
  • Enquiry and booking information
  • Information you provide through questionnaires, forms or correspondence
  • Purchase and transaction information
  • Gift certificate information
  • Images and photographs created as part of our photography services
  • Website usage information, such as browser, device and IP information
  • Communications between you and Dennis Tan Creative

When you make an online payment, payment information is processed by our payment provider, such as Square. We do not intentionally collect or store your complete credit or debit card details on our website.

2. How We Collect Information

We may collect personal information when you:

  • Submit an enquiry through our website
  • Contact us by email, telephone or social media
  • Book a photography service
  • Complete a client questionnaire
  • Sign a photography agreement
  • Purchase a product, print or gift certificate
  • Make a payment or pay an invoice
  • Access a client gallery
  • Subscribe to marketing communications
  • Browse or interact with our website

We may also receive limited information from service providers used to operate our business.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Prepare quotations and photography agreements
  • Manage photography bookings and appointments
  • Process payments
  • Provide photography services
  • Deliver digital photographs, galleries, albums and printed products
  • Provide customer support
  • Maintain business and accounting records
  • Prevent fraud and protect the security of our website and payment systems
  • Meet legal, taxation and regulatory obligations
  • Improve our website and services
  • Send service-related communications
  • Send marketing communications where you have consented or where otherwise permitted

You may unsubscribe from marketing communications at any time.

4. Photographs and Images

Photographs created during a photography booking may contain identifiable individuals.

The use, publication and licensing of photographs is also governed by the photography agreement relating to the particular booking.

Any use of client photographs for our website, portfolio, advertising, social media or promotional purposes will be subject to the applicable photography agreement and any permissions or privacy arrangements agreed with the client.

5. Payment Information

Online payments may be processed using third-party payment providers, including Square.

When you make a payment, the payment provider may collect information required to process the transaction. Their handling of your payment information is governed by their own privacy and security policies.

We may receive transaction information such as the amount paid, payment status, transaction date and other information necessary to reconcile your payment.

6. Sharing Your Information

We do not sell your personal information.

We may disclose information when reasonably necessary to service providers that assist us in operating our business, such as:

  • Payment processors
  • Website hosting providers
  • Client management and booking systems
  • Online photography gallery providers
  • Cloud storage providers
  • Email and communication providers
  • Accounting and bookkeeping services
  • Professional printing laboratories and album suppliers
  • Delivery and courier services
  • Contractors or photographers engaged to assist with your booking
  • Website analytics providers

We may also disclose information where required or authorised by law.

We only provide third parties with information reasonably necessary for them to perform the relevant service.

7. Overseas Processing and Storage

Some third-party technology and cloud service providers we use may process or store information outside Australia.

Where practicable, we select established service providers and take reasonable steps to protect personal information entrusted to those providers.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Operate website functionality
  • Remember preferences
  • Understand website usage
  • Measure website traffic and performance
  • Improve our website and advertising

You can control or disable cookies through your browser settings, although some website functions may not operate correctly if cookies are disabled.

9. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Maintain client and transaction records
  • Meet legal, accounting and taxation requirements
  • Resolve disputes
  • Maintain appropriate business records

Information that is no longer reasonably required may be securely deleted or de-identified where appropriate.

11. Access, Correction and Deletion Requests

You may contact us if you would like to:

  • Request access to personal information we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of personal information where appropriate
  • Ask questions about how your information has been handled

Some information may need to be retained for legal, accounting, contractual or legitimate business purposes.

12. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us.

We will review the matter and aim to respond within a reasonable period.

13. Changes to This Policy

We may update this Consumer Data Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on our website with the updated date shown above.

14. Contact Us

For questions, privacy requests or complaints, please contact:

Dennis Tan Creative
Perth, Western Australia
Email: contact@dennistancreative.com.au
Website: dennistancreative.com.au